Return Policy
Returns and Exchanges
If you are not satisfied with your purchase, you may return the item within 14 days of receipt, subject to our return rules. Items must be in original condition and packaging.
How to start a return
Contact our support team with your order number and reason for return. We will provide instructions and a return authorization if the return is accepted.
Refunds
Refunds are processed to the original payment method after we receive and inspect the returned items. Processing typically takes 5–10 business days.
How to process a return? 3 simple steps
1. Contact Customer Support
Write to us within 14 days. We will quickly process your request and coordinate the return process.
2. Pack and Ship the Item
Make sure the item has retained its original appearance, seals, and tags. Send the parcel to the address we provide.
3. Get a Refund
After receiving and checking the goods, we will transfer the funds or send you a new replacement item within 3-5 days.
Questions about returning defective items?
If you discover a defect, we will cover all shipping costs and arrange a replacement as quickly as possible. Please attach a photo of the defect when contacting support.
Customer Service
Our customer service team is ready to help you with any questions. Contact us anytime.
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